The questions we hear most.

By design — a deliberate maker-checker control. Whoever requests a transfer can never be the one who approves it, so a single person can't both ask for stock and sign off on it themselves. A Tenant Admin is exempt from this specific rule, since they're already the top of the approval chain.

Dispatch is when the source's stock actually drops — the goods have physically left. Receipt is when the destination's stock actually rises — only once the receiving dealer confirms. Nothing is assumed in between; if it doesn't show up, the transfer can be rejected or cancelled instead.

Only if you configure the dealer-type chain to allow it. By default each dealer type nests under exactly one type above it, so the chain stays coherent — but the chain itself is entirely yours to define when you set up your dealer types.

Nothing touches your stock until a person reviews it. Extraction pre-fills a review form — it doesn't write to stock directly — so a misread quantity or rate gets caught and corrected before it's ever applied. There's also a manual-entry path for invoices with nothing to scan at all.

Yes — every stock movement is permanently linked to what caused it, whether that's an applied supplier invoice, a received transfer, or a fulfilled order. Trace any sale back through the exact chain of movements that got that stock to the dealer who sold it.

Being direct about this one: real SMS delivery means picking and paying for a provider, which is a genuine vendor and cost decision, not just a config flag — so it isn't wired up yet. Overdue reminders go out by email automatically, once a day, and staff can log a phone call manually in the meantime.

It's a provisional, transparently-documented score — built from a customer's overdue invoice count, their average days late on past invoices, and how their outstanding balance compares to their credit limit. The exact formula is shown alongside the number itself, not hidden behind a black-box figure.

Every plan runs on the same underlying platform — upgrading adds dealer tiers, users, and features without migrating your data or retraining your team from scratch.